PRE-ORDER

Make a pre-order today and receive a 20% discount.

Pre-order conditions:
Full payment by July 4th, 2021.

The estimated delivery date is July 4th, 2021 (plus or minus 7 days).

Attention!
This product is out of stock in Russia. It will be delivered to you
in 14–45 days.
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Frequently Asked Questions

We hope we can answer all of your questions

Products
Where are Have A Rest suitcases made?

The design for Have A Rest suitcases was created in Kyiv, Ukraine. 

The production capacities are located in Shanghai, China. 

What material are the Have A Rest suitcases made of?

The suitcase is made of durable polycarbonate — a lightweight, but impact-resistant and lasting material that has shown itself to the best advantage in the luggage market.

This material is not susceptible to cracking, and a special rough coating makes it less prone to scratches.

The suitcases are equipped with four double maneuverable wheels made of nylon with 360' rotation, which allow you to move your suitcase as you like.

The telescopic handle made of aluminum can be fixed in several positions, which makes the suitcase convenient to use for the travelers of different height and age.

Are your suitcases durable?

There is no better proof of durability than reviews from our travelers.

You can read the reviews on Facebook, Instagram or the main page of the site.

Is the small suitcase suitable for hand luggage?

The suitcase was designed to be hand luggage. Its dimensions are 39 * 21 * 54.5 cm.

The suitcase of what size is the most suitable for the trip?

Everything depends on the trip you planned. If you are planning a long vacation with your family or holidays in Bali, we recommend you to use the L size suitcase for such trips.

Weight: 4.0 kg // Volume: 92 l // Size: 54 * 26.5 * 76 cm // Capacity: up to 23 kg

We also recommend taking the hand luggage for such long trips. It will be especially appropriate during changes because you can put not only a laptop and essentials there but also personal hygiene products if the change is at night.

For travel lasting 4-7 days, the suitcase of size M is perfect.

Weight: 3.5 kg // Volume: 65 l // Size: 47.5 * 24.5 * 66 cm // Capacity: up to 17 kg

If you like to travel light-handed and not to wait for luggage upon arrival, you will need hand luggage, which is ideal for both business trips and romantic weekends.

Weight: 2.6 kg // Volume: 35 l // Dimensions: 39 * 21 * 54.5 cm // Capacity: up to 8 kg.

Read more

Why is not the S size suitcase equipped with the built-in scales, but only with the USB port and Power Bank?

Our task was to make the suitcase not only technological but also as comfortable as possible for flights. Therefore, we decided to integrate only one of the innovations in our suitcases to be as light as possible.

Thanks to the built-in USB port and Power Bank in the S size suitcases (hand luggage), you will always be in touch even during flights with long changes.

Could I choose the built-in scale instead of the USB and charger in my suitcase or the other way around?

Unfortunately, this option isn’t available. The small suitcase was created as hand luggage, so it should be light. 

According to safety rules, it is not allowed to transport the charger in the luggage compartment. That’s why built-in scales are available in the medium and large suitcases. 

USB port and Power Bank
What suitcases are equipped with the USB port + Power Bank?

The USB port complete with the Power Bank is built in the suitcases of S size (hand luggage).

Which devices can I charge using the built-in USB in the Have A Rest suitcase?

You can charge your cell phone and always stay in touch. The charger is located in the small pocket, so you can use it not only during flights but in your everyday life, too.

How does the USB port and Power Bank operate?

Power Bank is located in a small pocket inside your suitcase. By connecting it using a special connector from the inside, you can easily connect the cable to the USB connector and thus charge your device.

To charge the battery/Power Bank, you need to disconnect it from the USB-connector, remove it from the inside pocket of the suitcase and connect it to a computer or an outlet using a plug/adapter.

Power Bank charging time — 2 hours until fully charged.

View the video tutorial

How many devices can I charge with the Power Bank?

Power Bank capacity is 4 000 mAh, which is enough for 2 full charges of the device.

What is the brand of your Power Bank?

Ultrathin Power Bank — "Power Slim" with a charger and an adapter. Manufactured in China.

I have heard that recently it has been strictly prohibited to carry lithium-ion batteries in the baggage. Is the Power Bank in your suitcases removable?

A charger or other devices with lithium-ion batteries can be carried exclusively in your hand luggage. This restriction was approved by the International Civil Aviation Organization and entered into force on April 1, 2016.

The model of the S size suitcase is designed in such a way that even if you decide to hand it in the baggage compartment, you can easily remove the battery from the suitcase and carry it in your handbag.

Integrated scales
What suitcases are equipped with the scales?

Built-in scales are integrated into suitcases of M and L sizes.

You will always know the weight of your luggage before arriving at the airport, and accordingly will not worry about additional unforeseen expenses.

How do the built-in scales work?

The scales are integrated into the side handle of the suitcase.

When you press the ON button, the indicator with the display backlight lights up. Just lift the suitcase by the handle and you will see the weight of your luggage on the dial. Note: you can switch the unit of measurement by pressing the «MENU» button.

View the video tutorial

The scales operate on battery, which can be easily changed.

TSA lock
What is a TSA lock and what is its advantage over others?

TSA means US Transportation Security Administration. After the attacks in 2001, all US airports introduced unprecedented security measures on domestic and international flights. In addition to screening all baggage, the TSA has introduced special rules for inspection of passengers' personal belongings.

At present, at the slightest suspicion, representatives of the association, as well as the airport security officers, can open any bag or suitcase for inspection. The passenger’s consent to this procedure is not required — upon receipt of luggage, the passenger will simply receive a notification that the suitcase has been inspected. At the same time, the security service is not responsible for the safety of your belongings or damage to your luggage — an ordinary lock in this case can be simply broken.

This innovation is also introduced at some airports in Europe.

All US airport security personnel now have special universal keys with which they can open the lock of your suitcase without damaging your luggage. After the inspection, the suitcase can be closed neatly again, and the digital combination of your combination lock remains the same.

A distinctive feature of the TSA is a special icon in the form of a red diamond, which makes it easy to distinguish such a lock from any other. Each lock with a TSA function is certified and has own unique serial number, which confirms the authenticity of the goods and guarantees its quality.

How do I know if my suitcase was inspected by the airport officers?

The officer conducting the baggage inspection without your knowledge will leave information (in the form of a card/label) that your baggage was inspected.

I did not receive the key to the lock. Is everything right?

You should not worry about the fact that your suitcase is not complete with a key to the lock. A certain number of the airport officers have such a key for conduction of the inspection without a baggage owner without breaking the lock.

How to install the code on the lock?

The source code of the lock is 000. To change it to the desired code, you need to:

- Using a thin object (ballpoint pen, hairpin), press the small reset button, which is located directly next to the wheels;

- Scrolling the wheels, setting the desired combination of numbers and lowering the slider lever. After that, the small button will return to its original position.

View the video tutorial

What should I do if I forget the password for my lock?

If you forget the code that you installed on the lock, do not get upset or try to break it down. Try to remember a combination of numbers.

At first glance, this is a rather complicated process — to choose a combination of 999 digits (000, 001, 002, 003,004, etc.), but in practice it will take no more than 30 minutes.

Partnership and collaboration
How to become your partner?

For cooperation, you can always contact us by e-mail: a.d@have-a-rest.com.ua or contact us by phone at +38 050 381 5034

We would like to sell your bags. What is needed for this?

All you need is to love them as much as we do.

We will gladly consider your offer: salessupport@have-a-rest.com.ua

Delivery and Returns
In which countries can I buy your suitcases?

We offer worldwide shipping.

Browse our Contacts page to find the nearest shop where you can buy our suitcases.

What is the cost of shipping?

The shipping cost depends on the suitcase size and your location.

Moscow:
• Express delivery — 600 ₽
• Pickup from showroom — free

Other cities of Russia:
Shipping companies:
Russian Post Office
CDEK
IML
You can easily calculate shipping costs on their websites.

Other countries:
You can easily calculate shipping costs on EMS’s website.

What is the shipping time?

Moscow:
• Express delivery — 1 - 2 days
• Pickup from showroom:
Monday till Friday, 10:00 — 20:00

Russia:
You can easily calculate shipping time on these websites:
Russian Post Office
CDEK
IML

Other countries:
The shipping time depends on your location. You can easily calculate shipping time on EMS’s website.

Note that our internet store isn’t responsible for shipping delays caused by a shipping company.

Can I return the suitcase I purchased in case its size does not fit?

Of course, you can return or exchange the suitcase within 30 days from the date of purchase in the absence of visible defects or signs that the suitcase was used.

Costs of return or exchange shall be borne by the buyer.

I haven’t received any info about my order. What should I do?

Our manager will contact you after you have placed an order on our website.
You’ll receive a notification about the shipping cost and the date of arrival.

If you didn’t receive a full information about your order, you could always check the details via phone:
+38 066 116 40 01 or you could write us on Instagram or Facebook.

Guarantee
Is there a guarantee for your suitcases?

We provide a 1-year guarantee for our suitcases from the date of purchase. Moreover, not only on material and manufacturing defects of these products (like most baggage manufacturing companies), but also on mechanical damage, if any occur during the flight.

Find out the terms of our guarantee service in more detail in the Guarantee section of the main menu.

What does the guarantee cover?

The guarantee covers all types of mechanical damage, except:

  • wheel wear due to heavy use;
  • defects resulting from improper use;
  • damage due to improper storage;
  • damage due to careless maintenance and care;
  • loss of a suitcase or theft of things from it while traveling;
  • damage due to excess loads;
  • defects that occurred at the time of the product used for other purposes (including by third parties) or self-repair;
  • scratches, exposure to extreme temperatures, solvents, acids, water, mechanical damage, natural disasters.
Other
Is it possible to buy a gift card?

We know how important it is not only to experience nice emotions after trips but to give them to others, too. That’s why we created a gift card — choose whatever amount you’d like.
You can place an order via phone: +38 066 116 40 01 or via Instagram or Facebook.

What’s your schedule?

Work hours of the warehouse in Moscow:
Monday - Friday: from 10:00 to 20:00

Work hours of the couriers in Moscow:
Monday - Friday: from 10:00 to 18:00

Orders receipt: 24/7

If you left a request on the website and we did not call you back immediately, do not worry — we will contact you in the order of request placement.

If you did not find the answer to the question you were looking for, we will gladly help you:

info@have-a-rest.com.ua or by phone: +38 (066) 116 40 01

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