a new one or return your money
Have A Rest provides you with the 1-year guarantee from the date of the suitcase purchase, not only for the factory defects in these products, but also for mechanical damage, if any occur during the flight.
Power Bank guarantee from the manufacturer is 11 months.
According to the State Standard 28631-2005, the guarantee period from the date of retail sale is 70 days — for suitcases, briefcases and cases for documents.
Wheel wear due to heavy use;
Defects resulting from improper use;
Damage due to improper storage;
Damage due to careless maintenance and care;
For the loss of a suitcase or theft of things from it during a trip;
Damage due to excess loads;
If the product is used for other purposes (including by third parties) or self-repair;
Scratches, exposure to extreme temperatures, solvents, acids, water, mechanical damage, natural disasters.
Pack the suitcase in plastic wrap or other protective cases before registering baggage;
If possible, prevent shock to avoid damage;
Fill the suitcases and try not to transport them empty / half-empty;
Protect electronic devices, integrated into the suitcases, from water.
The suitcase can be returned only if there is a guarantee coupon issued at the time of purchase with the date of the suitcase purchase.
If the damaged area can be repaired, Have A Rest specialists will replace/repair the damaged element.
Otherwise, at the discretion of the client, we can replace the suitcase with a new one or return money according to the value indicated in the check (the value that was established at the time of sale).
Costs of delivery for guarantee repair or replacement shall be borne by the buyer.
Have A Rest has an exchange and return policy. You can return or exchange all items listed in the Smart suitcases and Accessories sections of our website.
If you don’t like your suitcase or accessories, feel free to return or exchange them within 30 calendar days.
Return or exchange is available if the product has not been used and it is preserved in its original packaging, in its original condition and consumer properties, with all original tags still attached, as well as the warranty coupon, which is issued at the time of purchase with the date of purchase of the suitcase from Have A Rest.
To return or exchange an item, please contact us at email@example.com and inform about your decision. In response to your request, we will give you details regarding the return or exchange address.
Have A Rest will refund you the price of the product, as well as the costs resulting from the return not later than 7 days from the date of your notification of return. For this repayment we shall use the same method of payment that you used making the original transaction, unless we arrange a different method with you.
You should provide a receipt or delivery slip in order to return a product.
Return is available if the product has not been used and it is preserved in its original packaging, in its original condition and consumer properties, with all original tags still attached, as well as the warranty coupon, which is issued at the time of purchase with the date of purchase of the suitcase from Have A Rest.