Last updated: 01/11/2022
Please read these Terms of Sale carefully (“Terms”) prior to purchasing products from the Website https://have-a-rest.net (“Website”). These Terms contain very important information about your rights and obligations.
Note that by making an order and purchasing a product from the Website, you represent and warrant that you have read, understand, have the legal capacity to, and hereby agree to be legally bound by these Terms and other rules published on the Website. If you do not agree with these Terms, do not make your purchase.
The terms “Have A Rest” or “we” used in these Terms refer to sellers of goods, namely:
- individual entrepreneur Didenko Yelyzaveta Andriivna (tax number 3567204841), registered address: 04050, Kyiv, Dehtiarivska Street, 6, apt. 17;
- individual entrepreneur Popovych Oksana Vasylivna (tax number 2849304164), registered address: 02156, Kyiv, Bratyslavska Street, 2, apt. 8;
- individual entrepreneur Murynchenko Lidiia Trokhymivna (tax number 1821919007), registered address: 02156, Kyiv, Kioto Street, 15, apt. 24;
- individual entrepreneur Dolinina Alina Volodymyrivna (tax number 3112417442), registered address: 02156, Kyiv, Kioto Street, 15, apt. 24.
Our collection and use of personal information in connection with your access to and use of the Website is described in our Privacy Notice.
Table of contents
- Product descriptions and availability
- Placing orders on the Website
- Payment terms
- Delivery area
- Delivery methods
- Delivery Price
- Order processing terms
- Inspection upon receipt
- Return policy
- Force majeure
- Limitation of liability
- Other important terms
- Contact Information
These Terms create a legally binding agreement between you ("you" or “user”) and Have A Rest which apply to your purchases of any products from the Website, except to the extent that you have entered into a separate written agreement with Have A Rest that supersedes some or all of these Terms. By making an order on the Website, you agree to the terms of sale described in this document and undertake to comply with them.
2. Product descriptions and availability
The catalogue of ready-made Have A Rest products, namely suitcases and travel accessories (“products”), available on the Website.
In describing and portraying our products on the Website, we attempt to be as accurate as possible. However, if you notice that such descriptions or other content on the Website is erroneous or contains inaccuracies, please inform us.
We reserve the right to correct any typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability from time to time without prior notice.
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We may revise or discontinue products at any time without prior notice to you. All prices on the Website are subject to change without notice.
3. Placing orders on the Website
You must be of legal age in your country to place an order on the Website. Otherwise, you can make a purchase only with the involvement of a parent or guardian.
To place an order on the Website, you must be a consumer — not a reseller. Purchase of Have A Rest products through the Website for resale is strictly prohibited. Purchase for resale means purchasing a product by someone who resells or intends to resell the product to others (consumers, businesses or any third party). If Have A Rest believes you are involved in a purchase for resale, we reserve the right to take any action against you, including, without limitation, restricting sales to you, canceling your orders etc.
If you want to establish business relations with Have A Rest to resell our products, please contact our Wholesale department.
To place an order on the Website you need to choose the product, its quantity, colour and other available features and add it to the cart.
Within one business day upon your order submission we will send you an email acknowledging the receipt of your order (“Order Confirmation”). In case the shipping information needs further details, our sales manager msy contact you by phone to verify the terms of shipping.
4. Payment terms
The prices are displayed on the Website in UAH, USD or EUR, depending on your location. If your local currency differs from the currency in which the prices are quoted, your bank will apply the exchange rate per purchase date, which is beyond our control.
Prices may change from time to time, but changes will not affect any order we have confirmed in an Order Confirmation.
The total price specified in the final checkout screen includes taxes, if applicable. This price will be recorded in the Order Confirmation, which we will send to your email before delivery.
At the checkout, you can find the available payment methods:
For buyers from Ukraine
- payment by means of WayForPay service;
- bank transfer to Have A Rest account;
- the “payment in installments” service from “PrivatBank”
- the “purchase in installments” service from “Monobank”.
For buyers from other countries
- bank transfer to Have A Rest card;
- card payment through WayForPay service.
We facilitate your payment of the total price for product(s) through third-party services, namely WayForPay, Monobank, PrivatBank. As soon as you follow the link to pay for the ordered product(s), you are subject to the policies of such services. In no case, Have A Rest is responsible or liable for any personal data processed by such services.
We reserve the right to apply at our own discretion discounts to prices for specific users during a particular period. The details of such offers are available on the Website.
As soon as we receive your payment for the ordered products, we will send a payment confirmation to your email address.
5.1. Delivery area
We ship our products within the territory of any country except Russia and Belarus.
Your order will be shipped to the address indicated by you. If you have made an error in the shipping address, we will not redirect your order, so please indicate the relevant information carefully.
We may contact you to verify the shipping details.
5.2. Delivery methods
For buyers from Ukraine
To deliver the products within Ukraine you can choose the delivery by courier service “Nova Poshta”.
You can also get goods in person in our shop at Oleny Telihy street, 4, Kyiv.
For buyers from other countries
To deliver the products within the territory of other countries, you can choose the delivery by the “Ukrposhta” courier services, having previously contacted us.
Postal services set delivery conditions, so please read them before choosing this delivery method.
5.3. Delivery Price
The delivery price is not included in the price of goods and is paid by the buyer. The price of delivery shall be paid at the rates of the selected delivery service upon receipt of the goods.
Have A Rest pays for the delivery of goods marked as a gift.
If you order international delivery, such an order may be subject to local taxes and customs duties of the country of destination, which we do not control. Conducting such payments is the recipient's responsibility.
5.4. Order processing terms
We endeavour to process the orders of products from Monday to Sunday within one or two business days from the moment of sending the Order Confirmation.
We organize the delivery of products within Ukraine from Monday to Saturday and within the territory of other countries — from Wednesday to Friday.
Your order will be shipped upon the Order Confirmation once the items are available. As soon as your order is dispatched, we will notify you by email. We will ensure you are informed of your order status or possible changes.
5.5. Inspection upon receipt
Title to and risk of loss of the product(s) passes from Have A Rest to you at the moment the products are handed over to the carrier. Upon shipping, please inspect the packaging and product(s) for damage. If it appears that the products are damaged, please do not accept the shipment. You may file the claims with carriers for damaged and/or lost shipments.
Have A Rest provides you with a warranty for 1 year from the purchase date of the suitcase, not only for factory defects in these products but also for mechanical damage, if any occurs during the flight. A manufacturer’s warranty for the Power banks is provided for 11 months.
Warranty does not apply to:
- wheel wear due to intense use;
- damages resulting from improper use or storage;
- damages due to careless maintenance;
- the loss of a suitcase or theft of things from it during a trip;
- damages due to excess loads;
- damages which resulted from the use of a product for other purposes (including by third parties) or self-repair;
- scratches, exposure to extreme temperatures, solvents, acids, water, mechanical damage, and natural disasters.
7. Return Policy
If unsatisfied with the products purchased through the Website, you can exchange or return the products within 30 calendar days. Return or exchange is available if the product has not been used and it is preserved in its original packaging, in its original condition and consumer properties, with all original tags still attached, as well as the warranty coupon, which is issued at the time of purchase with the date of purchase of the suitcase from Have A Rest.
To return or exchange an item, please inform us about your decision. In response to your request, we will give you details regarding the return or exchange address.
We will refund you the price of the product not later than 7 days from the date of your notification of return. For this repayment, we shall use the same payment method you used in the original transaction unless we arrange a different method with you.
Under the consumer protection laws, you have the right to:
- proportional price reduction;
- elimination of defects in the products within a reasonable time;
- reimbursement of expenses for the elimination of defects in the products.
When detecting significant flaws in the products, you have the right to:
- full refund;
- the replacement of products.
If the damaged element is subject to repair, Have A Rest specialists will replace / repair the damaged element. In the case of warranty repairs, delivery is carried out at the expense of Have A Rest.
If a defect is discovered, Have A Rest pays for the shipping price when returning or exchanging the product.
Have A Rest pays for the return of an item shipped due to our mistake.
8. Force majeure
Force majeure means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, government shutdown, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks.
If Force majeure takes place that affects the performance of our obligations under these Terms:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under these general conditions will be suspended, and the time for performance of our obligations will be extended for the duration of Force majeure.
Where Force majeure affects our shipping of a product to you, we will arrange a new shipping date with you after Force majeure is over. You may cancel the shipping if Force majeure takes place and you no longer wish us to provide the product(s).
9. Limitation of liability
In no event shall Have A Rest, its directors, members, employees or agents be liable for any lost profits, loss of business or other consequential, indirect damages, even if advised of the possibility of such damages, arising out of or in any way connected with any purchase made on the Website.
Have A Rest is not responsible if any information, statements or other materials available on or through the Website are inaccurate or incomplete, as well as for typographical errors or omissions relating to pricing, text or graphics. We are not making any promises of any kind, including about the accuracy, adequacy, usefulness, reliability, legality or otherwise of the Website or Content.
To the full extent permitted by law, the liability of Have A Rest shall be limited to the amount paid for purchased products from this Website.
10. Other important terms
We may transfer our rights and obligations under the Agreement to another entity or organization, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
These Terms and your purchase of products from the Website shall be governed by and construed in accordance with the laws of Ukraine, without resort to its conflict of law provisions. You hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of the Ukrainian courts over any suit, action or proceeding arising out of or in connection with these Terms.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
In case of substantial changes to the Terms, the corresponding notice will be published on the Website. The amended provisions of the Terms will enter into force 14 days after such publication of the new version of the Terms.
Disclaimer. The original, legally binding version of this document is composed in Ukrainian, and may be translated into other languages for the courtesy of our non-Ukrainian-speaking users. If there are any discrepancies between the Ukrainian version and a translated version, the Ukrainian version supersedes the translated version.
11. Contact Information
If You have any questions or comments about these Terms or Website, please contact us at:
- Email: firstname.lastname@example.org
- Phone: +380 (66) 116 40 01
- Mailing address: Oleny Telihy street, 4, Kyiv