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Для всех желающих мы с радостью поможем оформить предзаказ по специальной цене - со скидкой 900 грн:

 

Размер S cо встроенным USB-портом и Power bank 4400 грн* 3500 грн

Размер М cо встроенными весми 4900 грн* 4000 грн

Размер L со встроенными весами 5400 грн* 4500 грн

 

 

Условия осуществления предзаказа: полная оплата до 21.12.2018 на карточку Приват Банк;

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Frequently Asked Questions

We hope we can answer all of your questions

Products
Where are the Have A Rest suitcases produced?

Have A Rest is the first Ukrainian brand of smart-suitcases with production facilities in China (like most corporations).

The design and style of the Have A Rest suitcases are being developed in Ukraine.

What material are the Have A Rest suitcases made of?

The suitcase is made of durable polycarbonate — a lightweight, but impact-resistant and lasting material that has shown itself to the best advantage in the luggage market.

This material is not susceptible to cracking, and a special rough coating makes it less prone to scratches.

The suitcases are equipped with four double maneuverable wheels made of nylon with 360' rotation, which allow you to move your suitcase as you like.

The telescopic handle made of aluminum can be fixed in several positions, which makes the suitcase convenient to use for the travelers of different height and age.

Are your suitcases durable?

There is no better proof of durability than reviews from our travelers.

You can read the reviews on Facebook, Instagram or the main page of the site.

Is the S size suitcase suitable for hand luggage?

Suitcases of S size meet all the standards for the hand luggage and have appropriate dimensions: 39 * 21 * 54.5 cm.

The suitcase of what size is the most suitable for the trip?

Everything depends on the trip you planned. If you are planning a long vacation with your family or holidays in Bali, we recommend you to use the L size suitcase for such trips.

Weight: 4.0 kg // Volume: 92 l // Size: 54 * 26.5 * 76 cm // Capacity: up to 23 kg

We also recommend taking the hand luggage for such long trips. It will be especially appropriate during changes because you can put not only a laptop and essentials there but also personal hygiene products if the change is at night.

For travel lasting 4-7 days, the suitcase of size M is perfect.

Weight: 3.5 kg // Volume: 65 l // Size: 47.5 * 24.5 * 66 cm // Capacity: up to 17 kg

If you like to travel light-handed and not to wait for luggage upon arrival, you will need hand luggage, which is ideal for both business trips and romantic weekends.

Weight: 2.6 kg // Volume: 35 l // Dimensions: 39 * 21 * 54.5 cm // Capacity: up to 8 kg.

Read more

Why is not the S size suitcase equipped with the built-in scales, but only with the USB port and Power Bank?

Our task was to make the suitcase not only technological but also as comfortable as possible for flights. Therefore, we decided to integrate only one of the innovations in our suitcases to be as light as possible.

Thanks to the built-in USB port and Power Bank in the S size suitcases (hand luggage), you will always be in touch even during flights with long changes.

Can I replace the USB port and Power Bank technology with the built-in scales (or vice versa)?

Unfortunately, implementation of this option is IMPOSSIBLE, since the suitcases are not manufactured in Ukraine, and additional factory changes will be required, which will entail time and material costs.

USB port and Power Bank
What suitcases are equipped with the USB port + Power Bank?

The USB port complete with the Power Bank is built in the suitcases of S size (hand luggage).

What devices can I charge using the USB port that is built into your suitcase?

Your Have A Rest suitcase can charge any kind of electronic device with a USB cable, which can be easily connected to the case of the suitcase.

The Power Bank is removable, located in a small pocket (inside the suitcase) and provides a capacity of 4,000 mAh. Thus, you can use it not only during the flights but also in your everyday life.

How does the USB port and Power Bank operate?

Power Bank is located in a small pocket inside your suitcase. By connecting it using a special connector from the inside, you can easily connect the cable to the USB connector and thus charge your device.

To charge the battery/Power Bank, you need to disconnect it from the USB-connector, remove it from the inside pocket of the suitcase and connect it to a computer or an outlet using a plug/adapter.

Power Bank charging time — 2 hours until fully charged.

How many devices can I charge with the Power Bank?

Power Bank capacity is 4,000 mAh, which is enough for 2 full charges of the device.

What is the brand of your Power Bank?

Ultrathin Power Bank — "Power Slim" with a charger and an adapter. Manufactured in China.

I have heard that recently it has been strictly prohibited to carry lithium-ion batteries in the baggage. Is the Power Bank in your suitcases removable?

A charger or other devices with lithium-ion batteries can be carried exclusively in your hand luggage. This restriction was approved by the International Civil Aviation Organization and entered into force on April 1, 2016.

The model of the S size suitcase is designed in such a way that even if you decide to hand it in the baggage compartment, you can easily remove the battery from the suitcase and carry it in your handbag.

Integrated scales
What suitcases are equipped with the scales?

Built-in scales are integrated into suitcases of M and L sizes.

You will always know the weight of your luggage before arriving at the airport, and accordingly will not worry about additional unforeseen expenses.

How do the built-in scales work?

The scales are integrated into the side handle of the suitcase.

When you press the ON button, the indicator with the display backlight lights up. Just lift the suitcase by the handle and you will see the weight of your luggage on the dial. Note: you can switch the unit of measurement by pressing the “MENU” button.

The scales operate on battery, which can be easily changed.

TSA lock
What is a TSA lock and what is its advantage over others?

TSA means US Transportation Security Administration. After the attacks in 2001, all US airports introduced unprecedented security measures on domestic and international flights. In addition to screening all baggage, the TSA has introduced special rules for inspection of passengers' personal belongings.

At present, at the slightest suspicion, representatives of the association, as well as the airport security officers, can open any bag or suitcase for inspection. The passenger’s consent to this procedure is not required — upon receipt of luggage, the passenger will simply receive a notification that the suitcase has been inspected. At the same time, the security service is not responsible for the safety of your belongings or damage to your luggage — an ordinary lock in this case can be simply broken.

This innovation is also introduced at some airports in Europe.

All US airport security personnel now have special universal keys with which they can open the lock of your suitcase without damaging your luggage. After the inspection, the suitcase can be closed neatly again, and the digital combination of your combination lock remains the same.

A distinctive feature of the TSA is a special icon in the form of a red diamond, which makes it easy to distinguish such a lock from any other. Each lock with a TSA function is certified and has own unique serial number, which confirms the authenticity of the goods and guarantees its quality.

How do I know if my suitcase was inspected by the airport officers?

The officer conducting the baggage inspection without your knowledge will leave information (in the form of a card/label) that your baggage was inspected.

I did not receive the key to the lock. Is everything right?

You should not worry about the fact that your suitcase is not complete with a key to the lock. A certain number of the airport officers have such a key for conduction of the inspection without a baggage owner without breaking the lock.

How to install the code on the lock?

The source code of the lock is 000. To change it to the desired code, you need to:

- Using a thin object (ballpoint pen, hairpin), press the small reset button, which is located directly next to the wheels;

- Scrolling the wheels, setting the desired combination of numbers and lowering the slider lever. After that, the small button will return to its original position.

View the video tutorial

What should I do if I forget the password for my lock?

If you forget the code that you installed on the lock, do not get upset or try to break it down. Try to remember a combination of numbers.

At first glance, this is a rather complicated process — to choose a combination of 999 digits (000, 001, 002, 003,004, etc.), but in practice it will take no more than 30 minutes.

Partnership and collaboration
How to become your partner?

For cooperation, you can always contact us by e-mail: a.d@have-a-rest.com.ua or contact us by phone at +38 050 381 5034

We would like to sell your bags. What is needed for this?

All you need is to love them as much as we do.

We will gladly consider your offer: a.d@have-a-rest.com.ua

Delivery and Returns
In which countries can I buy your suitcases?

Delivery is carried out in all CIS countries.

Cities where you can find the Have A Rest suitcases in the Contacts section

How much does the suitcase delivery cost?

Delivery cost depends on the size of the suitcase and the city to which it should be delivered:

  • Nova Poshta — 80-200 UAH (there is an option of the door-to-door delivery by Nova Poshta)
What are the delivery terms?

Delivery terms depend on the city to which the suitcase should be delivered.

  • Cities of Kyiv, Kharkov: 1 day
  • Cities of Dnipro, Odessa: 1-2 days
  • Cities of Lviv, Zhytomyr, Ivano-Frankivsk, Chernivtsi and other cities: 2-3 days.

Our online store is not responsible for delivery delays caused by the fault of the carrier company.

Can I return the suitcase I purchased in case its size does not fit?

Of course, you can return or exchange the suitcase within 30 days from the date of purchase in the absence of visible defects or signs that the suitcase was used.

Costs of return or exchange shall be borne by the buyer.

I did not receive information on my order. How can I find out the details?

After the placement of the order on the website, our specialist will contact you to receive delivery details. After this delivery information shall be sent to the courier or to Nova Poshta (depending on the option you have chosen).

On the day of sending your order, you will receive a notification on the phone with the details, as well as the date of arrival of the parcel at the office and the order number.

In case you have not received full information on delivery, you can always clarify the details by phone: +38 066 116 40 01 or write us a message on Instagram or Facebook.

Guarantee
Is there a guarantee for your suitcases?

We provide a 1-year guarantee for our suitcases from the date of purchase. Moreover, not only on material and manufacturing defects of these products (like most baggage manufacturing companies), but also on mechanical damage, if any occur during the flight.

Find out the terms of our guarantee service in more detail in the Guarantee section of the main menu.

What does the guarantee cover?

The guarantee covers all types of mechanical damage, except:

  • wheel wear due to heavy use;
  • defects resulting from improper use;
  • damage due to improper storage;
  • damage due to careless maintenance and care;
  • loss of a suitcase or theft of things from it while traveling;
  • damage due to excess loads;
  • defects that occurred at the time of the product used for other purposes (including by third parties) or self-repair;
  • scratches, exposure to extreme temperatures, solvents, acids, water, mechanical damage, natural disasters.
Other
Do you have gift certificates?

We know how important it is for you not only to enjoy pleasant emotions from the trips but also to give them. Therefore, we developed a gift certificate, the value of which you can choose on your own.

In case you have already decided on a gift, we will gladly pack it in a gift box.

What are your work hours?

Orders receipt: 24/7
If you left a request on the website and we did not call you back immediately, do not worry — we will contact you in the order of request placement.

If you did not find the answer to the question you were looking for, we will gladly help you:

a.d@have-a-rest.com.ua or by phone: +38 (066) 116 40 01

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