a new one or return your money
Have A Rest provides you with the 1-year guarantee from the date of the suitcase purchase, not only for the factory defects in these products, but also for mechanical damage, if any occur during the flight.
Power Bank guarantee from the manufacturer is 11 months.
According to the State Standard 28631-2005, the guarantee period from the date of retail sale is 70 days — for suitcases, briefcases and cases for documents.
Wheel wear due to heavy use;
Defects resulting from improper use;
Damage due to improper storage;
Damage due to careless maintenance and care;
For the loss of a suitcase or theft of things from it during a trip;
Damage due to excess loads;
If the product is used for other purposes (including by third parties) or self-repair;
Scratches, exposure to extreme temperatures, solvents, acids, water, mechanical damage, natural disasters.
Pack the suitcase in plastic wrap or other protective cases before registering baggage;
If possible, prevent shock to avoid damage;
Fill the suitcases and try not to transport them empty / half-empty;
Protect electronic devices, integrated into the suitcases, from water.
The suitcase can be returned only if there is a guarantee coupon issued at the time of purchase with the date of the suitcase purchase.
If the damaged area can be repaired, Have A Rest specialists will replace/repair the damaged element.
Otherwise, at the discretion of the client, we can replace the suitcase with a new one or return money according to the value indicated in the check (the value that was established at the time of sale).
Costs of delivery for guarantee repair or replacement shall be borne by the buyer.